Terms and conditions of online store

These Terms and conditions set out the general terms, conditions and method of sales conducted by WILMAX EUROPE SP. Z O. O., with its Registered office in Warsaw, through the online store www.wilmax.eu (hereinafter referred to as the "online store") and sets out the terms and conditions for the provision of free electronic services by WILMAX Europe SP. z o.o. with its registered office in Warsaw.

1. SCOPE OF THE RULES

The rules apply to all orders submitted by consumers and traders through our online store.

The consumer is, in accordance with Article 22 of the Civil Code, a natural person making transactions with an entrepreneur a legal activity not directly linked to its economic or professional activities.

An entrepreneur is, in accordance with Article 43 of the Civil Code, a natural person, a legal person and an individual an organizational entity which is not a legal person, to which the Act grants legal capacity, conducting an EC business or professional activity on its own behalf.

Other or supplementary rules and general terms and conditions applied by traders they are applicable – they will become part of the agreement only when we give an explicit, written consent.

2. CONCLUSION OF THE AGREEMENT

The sales agreement is concluded with Wilmax Europe.

The presentation of products in our online store is an offer to conclude a sales contract. In order to conclude a contract, you must add the selected products to your shopping cart and place an order. The shopping cart and the data entered in the forms can be modified before placing an order using the available functionalities and messages that appear during the order submission process.

By clicking on the order summary page in the button confirming and finalizing the order, you place a binding order for the products in your shopping cart. Upon receipt and registration of your order in the IT system of our online store, a sales contract is concluded. After placing an order, you will receive an e-mail from us confirming the order and the conclusion of the contract.

3. DELIVERY OF PRODUCTS

In some cases, shipping costs have to be added to the prices of the products. Ordered products are delivered through courier companies cooperating with us. Detailed information about possible delivery methods and delivery dates and shipping costs are presented during the ordering process and in a special Information tab on the website of our store.

4. Payments

The following forms of payment are available for you in our online shop:

Electronic payments (e-payments) via an online payment service.

Payment by traditional bank transfer to the bank account of our store. If you choose this form of payment-after the order we will send you by e-mail the data for the transfer. The execution of the order will begin after the full amount of the required payment for the submitted order has been credited to our account.

Detailed information about possible payment methods, including the online payment services integrated with our store and the available types of e-payments, as well as possible additional costs, is presented during the order submission process and on the website of our store in a special Information tab on payment methods.

5. RIGHT OF WITHDRAWAL

Consumers have a statutory right to withdraw from the contract, as indicated in the notice on the right of withdrawal.

The right to withdraw from a contract is also granted to natural persons entering into an agreement directly related to their economic activity, if it is clear from the content of this agreement that it does not have a professional character for these persons within the meaning of Article 556 (4) of the civil code. Other entrepreneurs do not have the right to withdraw from the agreement.

6. TRANSPORT DAMAGE

For consumers: in the case of a consumer purchase at a distance, our store always bears the risk of accidental damage or loss of things in transport. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the supplier as soon as possible and contact us. The delay in filing such a claim or contacting you has no consequences for your statutory claims and their satisfaction, in particular for your rights under the statutory warranty for defects described in the section below. However, a faster notification helps us to resolve our claims against the carrier or the transport insurer.

Applies to traders (with the exception of natural persons entering into an agreement directly related to their business activity, if it is clear from the content of this agreement that it does not have a professional character for these persons within the meaning of Article 556 (4) of the civil code): the risk of accidental loss or accidental deterioration of the product passes to you at the time of its delivery by us to the freight forwarder, carrier or other person or institution involved in the dispatch. We shall not be liable for any loss, loss or damage to the product arising from the time it is accepted for carriage until it is delivered to you and for any delay in delivery caused by the carrier.

7. WARRANTIES, WARRANTIES AND SELLER'S LIABILITY

Concerning consumers: we are obliged to provide products (things) free from defects. There is a statutory right of liability for defects of the thing sold (the so-called warranty for defects) to the extent specified in Article 556 et seq.of the civil code. We are liable for the warranty if a physical defect is found before the expiry of two years from the date of issue of the item to you. Where the object of sale is a second-hand movable item, the liability for the lien shall be one year from the date of its issue.

Complaints can be submitted:

by e-mail to: office@wilmax.eu

in writing to: 02-972 ul. Adama Branickiego 21/ U3 Warsaw, Poland

We undertake to respond to the complaint immediately, no later than within 14 days from the date of its submission. In the case of exercising your warranty rights-if we consider it necessary to deal with the complaint, you are obliged to deliver the defective item at our expense to the postal address indicated above. If, due to the type of thing or the way it is mounted, its delivery would be excessively difficult, you are obliged to make the thing available to us in the place where it is located.

Information about any additional warranty and its detailed terms are always attached to the product and available on the information pages of the online store.

Applies to entrepreneurs: in the case of a sales contract concluded with an entrepreneur, on the basis of Article 558 § 1 of the civil code, the liability of our online store for defects of things is excluded.

Our customer service is at your disposal: Monday-Friday 9:00-16:00

8. ELECTRONIC SERVICES

In order to use our online store, including for browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the internet and e-mail. In the browser settings it is recommended to enable JavaScript and save cookies. Users are obliged to use the online store in a manner consistent with the law and good manners, there is a ban on providing illegal content.

We take all necessary measures to ensure the fully correct operation of the service and the interface of our online store to the extent that arises from the current technical knowledge and we undertake to eliminate within a reasonable time any technical errors and problems reported by users. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of creating a customer account-if these services are provided within our store. You may notify us of any irregularities or interruptions in the functioning of the website and services of our online store via the contact details indicated in the paragraph above. In the complaint regarding the irregularities related to the technical functioning of the website of the online store, please indicate the type and date of the irregularities.